Speaking of reality, I have just had a short telephone conversation with a very pleasant person asking me market research questions about a recent car service. Not exactly exciting but what a joy it was to make his day by giving the dealer maximum scores on pretty much everything. And I wasn't lying. Giving positive feedback is a wonderful, life enhancing activity and may I suggest that the next time you feel like writing a letter of complaint, consider writing a letter of praise to someone else instead. (Of course, if the complaint really has to be made, try writing two letters of praise to keep the scales tipped the happy way.)
Now, how shall I deal with (fictitious) victim number four...?